Vonage: A Second Chance
on 12.23.05, 12:33pm in computers • comments (6)
This morning, I decided to give Vonage a second chance. It’s been over a year since I originally tried to sign up with them (read about my troubles here, here and here), so I figured I would give them another try after seeing how much we’ve spent on long distance over the last year.
My initial sign-up was fairly pain-free - hopefully my number transfer will go more smoothly this time around.
Hvacmach (December 24, 2005 @ 5:26 am)
LOL you missed doing your homework on this one. It amazes me why people pay for bad service when Scype has a better idea and great service. Am I a rep NO, just a real happy customer.
Steve (December 24, 2005 @ 7:33 am)
Skype? Please.
JeffMc (December 27, 2005 @ 4:40 pm)
I have been using Vonage for about 1.5 years now. I even added a fax line. Have not had complaints. Of course the cable modem, hub and TA are on a UPS
Steve (December 27, 2005 @ 7:14 pm)
Yeah - not a bad idea, actually. I should go ahead and pick up a UPS .. any recommendations?
JeffMc (December 31, 2005 @ 10:52 am)
I am just using a APC ES350. Picked it up at Fryes on sale for like $30. Powers the Cable modem, Tele adapter, 10/100 Switch (I have the vonage on the internet with a separate IP than my Airport, and yes that cost extra a month on Comcast, but it is nice to have a few persistant IPs around
) and the airport. So as long as Comcast is running, I have phone during a blackout (and 802.11g for the powerbook incase I get bored during the blackout ;))
Lisa Glennie (January 20, 2006 @ 4:20 pm)
Our household has experienced many problems with the Canadian version of Vonage since we switched about 2 months ago. Initially it was a failure to inform us that the telephone # switch would leave us without any service for ‘a week or so’. (When we informed V. that it could notify us when the switch was made and we would begin then it magically happened much sooner.)Next, it was the inability of a potential employer to reach me at a pre-designated time and date because of Vonage leading to job loss. Various other irregularities have plagued our lives since them culminating with tonight not being able to access voice mail in order to find out where my teenage son is spending the evening or if even perhaps he is in trouble and needs parental assistance. The Vonage Customer Assistance rep was very helpful, acknowledging that Vonage was experiencing a problem and that I should know my son’s status by tomorrow morning. He also said, when I complained of persistant and ongoing problems, that this is to be expected with any on line start up. Class action suit anybody?? I didn’t realize that me and my family were guinea pigs. I would love to hear back from current Vonage customers with similiar problems.Thanks.