Bad Software Experiences
on 03.27.05, 07:02am in art of software, home theater • comments (3)
Scott Hanselman has an interesting look at his trials and tribulations around digital media and how he’s been integrating them into his life. It’s too bad that it seems like he’s had the same amount of luck with Nero MediaHome as I have had:
Included with Nero, although I didn’t know it, is Nero MediaHome a UPnP 1.0 compliant server. It’s got a killer look, it appears to be lightweight, and their site used to say [Google Cache] it supports the DMS1. However, try as I may, the DMS1 continually locked up when scrolling fast and talking to MediaHome.
So here’s the question I have: Has anyone ever had this thing work?
I think the thing that bothers me the most (besides the fact Nero doesn’t appear to have a QA department judging by users comments), is that it’s soooo close to a killer user experience. It has all the components: It has a minimal user interface, it enables a user to achieve something that’s normally considered difficult (my media all over the place) in a simplistic manner, and (if it worked) it would provide a user with the feeling that they’ve achieved greatness (the Kathy Sierra "I Rule!" feeling).
Instead, it’s a bigger let down than prom-night, when your sitting there looking at your locked up device wondering what the hell just happened.
It’s not the best way to build customer evangelists, and it’s a real pity since the rest of Nero 6 rocks.




Sean McLeod (March 28, 2005 @ 12:59 am)
Have you tried out Windows Media Connect which also acts as a uPnP server? If so how does it compare with Nero MediaHome?
Steve (March 28, 2005 @ 6:47 am)
Of course I have
MP3’s and photos seem to work fine with Windows Media Connect, but video doesn’t transcode MP4. More on the supported formats is here: http://www.microsoft.com/windows/windowsmedia/devices/wmconnect/faq.aspx#5_1
Additionally - Windows Media Connect doesn’t work on Windows 2003, which is what I use on my media server
Adam Steinberg (April 7, 2005 @ 4:27 pm)
Hmmm..found your blog while googling UPnP AV. I saw that you are the proud owner of a Mac mini, so I couldn’t resist peddling my company’s own wares: A Macintosh UPnP AV server, EyeConnect. Currently it’s in Public Beta. We haven’t ever tested with a DMS1 as our focus is on video playback — however, feel free to give it a whirl. Take care,
Adam